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Shipping Policy
Shipping Policies
Once your order has been verified and your order approved, it will be forwarded to the shipping department. It will be filled and shipped within two business days. We will notify you by telephone or e-mail if there is a problem.
Daily order cut off time is noon (Eastern Standard Time). Any order placed before noon will be shipped that day.
Any order between 12:00 Noon EST Friday and 12:00 Noon EST will ship on Monday (providing insurance coverage is verified and the order is approved for shipment).
Rates and Policies for Orders
You may choose from a variety of shipping options. Shipping costs are based on the shipping method you choose. Check the table for our domestic shipping rates. Because UPS cannot deliver to a PO Box, all orders to P.O. Boxes will be shipped via U.S. Priority Mail.
Rates May Change
Expedited shipping methods are unavailable for P.O. boxes, US Territories and APO/FPO Military addresses. We ship via Priority Mail only to these locations. Packages sent to military or Territorial addresses may be delayed by standard mail handling. Packages over 20 pounds may require additional shipping time and shipping fees.
Items that require ground-only shipping cannot be delivered to APO/FPO addresses.
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Weekend Delivery
Orders shipped via UPS (Overnight, 2nd Day, and Ground) are delivered Monday through Friday only. Priority Mail does deliver on Saturdays, but will not guarantee Saturday delivery. Sunday delivery is not available.
Alaska, Hawaii and Puerto Rico
Shipping to Alaska, Hawaii and Puerto Rico may require an additional one to two days as well as additional shipping charges.
Default Shipping Address
Your default shipping address is the one used on your most recent order. At Checkout, you can change your shipping address by entering a new address in the ship to section.
You may change your shipping address at any time in the Shipping Address area of Your Account. Changes you make will not affect orders you have already placed.
If you have any questions, please call us 517-764-3141 Monday - Friday, 8:30 a.m. - 4:00 p.m. (Eastern Standard Time)
or e-mail us at info@gilbertchocolates.com.
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